Grievance Redressal

This Grievance Redressal mechanism is established in compliance with the Information Technology Act 2000 (amended) and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

We are committed to resolving all complaints fairly and promptly. If you have a complaint about our services, content, or conduct of another user, this page explains how to raise it.

As required under the IT Rules 2021, we have appointed a Grievance Officer responsible for receiving and resolving complaints:

Name: Grievance Officer, Nandaka Interactive Private Limited

Email: grievance@nandakainteractive.in

Postal Address: G1, #4/608, V.O.C Street, D#423, Kottivakkam, Perungudi, Tiruvanmiyur, Chennai, Tamil Nadu, India, 600041

Working hours: Monday–Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

Please do not include passwords or other sensitive authentication credentials in grievance submissions. We may request additional verification before acting on any request.

To file a grievance, email grievance@nandakainteractive.in with the subject line "Grievance — [Brief Description]".

Your complaint should include:

• Your full name and registered email address

• A detailed description of the issue

• Dates and times of relevant events

• Supporting evidence (screenshots, logs, order IDs)

• The relief or resolution you are seeking

You may also write to our postal address above. We treat all complaints with equal priority regardless of submission method.

We accept complaints in the following categories:

• Account & access issues — unauthorized access, account recovery, login problems

• In-game conduct — harassment, exploitation, cheating by other players

• Content complaints — inappropriate in-game content, naming violations

• Billing & refunds — payment issues, unauthorized charges, refund disputes

• Data & privacy — data deletion requests, privacy violations, data breach concerns

• Intellectual property — copyright or trademark complaints

• Any other matter related to our services

24 hours — Acknowledgement of complaint receipt with a unique reference number.

7 days — Initial assessment and, if needed, request for additional information from you.

15 days — Resolution communicated in writing. This is the statutory deadline under IT Rules 2021.

Complex cases (e.g., involving third-party payment processors or legal proceedings) may take longer. You will be notified of extensions.

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate your complaint to:

• The consumer forum under the Consumer Protection Act 2019 (for purchase-related disputes)

• The Ministry of Electronics and Information Technology (MeitY) grievance portal at grievance.gov.in (for IT Act matters)

• The National Cyber Crime Reporting Portal at cybercrime.gov.in (for criminal matters)

We cooperate fully with all regulatory authorities and will provide relevant information as required by law.